8:15 - 9 AM
Registration & Breakfast
Morning Plenary
9 - 9:15 AM
Welcome & Introduction
- Welcome
- House rules
- Introduction & Agenda
Andrew Hallam
General Secretary, ASPIRE
Global Trends in GBS:
What you need to know
- First look at PwC’s much anticipated bi-annual GBS Global Survey 2023
- Key findings
- What they mean for us at the local level
Aleksandra Stelmach-Gryszka
Director, GBS Advisory CoE, PwC
Anna Stanisz
Site Director, Akamai Technologies
Ewelina Kuś
Senior Manager, GBS Advisory CoE, PwC
Małgorzata Sowa-Głodek
Head of Finance, HEINEKEN
Global Economic Outlook 2024
Economic Outlook prepared for ASPIRE by the world’s largest bank
Top and tailed with what it means for GBS and for Kraków
Chris Hare
Senior European Economist, HSBC
Grzegorz Góralczyk
Centre Director, GSC Poland, HSBC
Automation & AI 101
Expectations vs Reality
- The impact of automation in GBS
- What’s really happening and what’s around the corner
- What it means for GBS
- How to get get ready
Sławek Kumka
Managing Director of IBM Software Lab
Michał Bielawski
Managing Partner, Adaptive Services Advisory
Group
Michał Kasprzyk
Country Manager, Alcon
11 - 11:30 AM
Coffee Break
Is BPO Dead?
- Arguments for and against BPO in the GBS mix
- When & where? What functions?
- What technologies?
- What skills?
Rakesh Sangani
Founder & CEO, Proservartner
Przemek Roth
Head of Centre, Dyson
Graham Read
Projects Director, ASPIRE
Global Real Estate Trends:
the changing shape of offices and urban space
- Key points from Knight Frank Global Real Estate Trends 2023
- Impacts on quality, supply and price at the local level
Harry Virdee
Managing Director, Capita Poland & Bulgaria
Monika Sułdecka-Karaś
Partner, Regional Director, Knight Frank
Poland
James Bartolo
Partner, Head of Multi Market Tenant Rep,
Knight Frank EMEA
Magdalena Weiner
Director HR Hub Europe, American Express
Global Business Travel
Jacek Drabik
President of the Board, Motorola Solutions
Systems Polska
1 - 2 PM
Lunch Break
Afternoon Plenary
Workforce, workplace and ways of working
- Future ways of working (AI, Remote, etc.)
- Changing attitudes of the workforce (e.g., work-life balance)
- Talent development / what skills?
Jola Gantkowska
Global Client Service Centres & People
Operations, AMS
Vic Khan
Group Head of Offshoring, nGage Talent
Jamie Wood
Head of ISSP Poland, nGage Talent
Ewa Waleczko
HRBP, AMS
Maciej Kowalczyk
Recruitment coordinator, AMS
Inclusive workplaces:
Women in Tech and Business Services
- New research on Women in Tech in Kraków
- Challenges women face in the workplace
- Tech vs Business Services
Tomasz Horaček
Head of Global Service Centres, IG
Magdalena Rabiej
Site Director, Google Kraków
Magdalena Zawora
Women in Technology
Małgorzata Socha-Zygulska
Head of Finance, State Street
Neurodiversity, Mental Health & Diversity:
what it means for leaders
- What is Neurodiversity
- What the research tells us
- Managing neurodiverse talent in the workplace
Dominik Kowalczyk
Innovation Director, Assa Abloy
Ewelina Kałużna
Head of Stategic Workplace Solutions, Skanska
Sylwia Chorąży
Organizational Excellence Director, Skanska
Agnieszka Malinowska
Site Manager, Ecolab
Ola Tomaszewska
Diversity & Inclusion and Community Affairs
advisor, Aon
Dominika Pikul
DiversityPlus
3:45 - 4:05 PM
Coffee Break
Keynote:
Pros and Cons of AI
Ahead of the publication of his new book, The Technological Mind, renowned futurist Prof. Ian Angell, speaks to us about the impacts of digital intelligence on our human future and provides his thoughts on what this means for GBS and for Kraków.
Prof. Ian Angell
Emeritus Professor of Information Science,
London School of Economics
Sylwester Wiśniewski
GBS Site Leader, QRG
Key Take-aways
A walk round our tables getting delegates’ key take-aways
Andrew Hallam
General Secretary, ASPIRE
Adam Jamioł
Partner, PwC Advisory
Agnieszka Malinowska
Site Manager, Ecolab
Filip Walkowicz
Site Leader Costa Rica, Akamai Technologies
Jacek Drabik
President of the Board, Motorola Solutions Systems Polska
5:15 - 5:20 PM
Official close & Thank yous
Andrew Hallam
General Secretary, ASPIRE
5:20 - 6 PM
Networking drinks
