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22nd May 2012

Making Meetings Productive – Leadership and Business Skills

Time: 14:30 - 15:30
Venue: Technical Requirements: Internet connection and computer speakers or headphones for audio.

Poland
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Description:

It is estimated that people spend up to 25 % of their time in meetings. Some meetings are effective and achieve their desired outcomes, but often meetings are not managed as effectively as they could be leading to lost productivity and poor results. In this one hour webinar Michelle Moore will discuss how to plan, [...]

19th June 2012

The Secret to Customer Loyalty – Leadership and Business Skills

Time: 14:30 - 15:30
Venue: Technical Requirements: Internet connection and computer speakers or headphones for audio.

Poland
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Description:

Both internal and external customers have high expectations. Meeting those expectations is no longer enough to be competitive or successful – the secret is providing memorable service that exceeds the customer’s expectations. The challenge is that every customer is unique. They all value something different and uncovering their motivators requires exceptional communication skills. In this [...]