Top 50 outsourcing cities: Kraków first in global ranking

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Kraków has risen to Number 1 in a ranking of the top 50 emerging global outsourcing cities in 2010.

In the annual ranking, produced jointly by outsourcing consultancies Global Services and Tholons, Kraków has moved up from 4th place last year and from 5th in 2008, confirming the increasing attractiveness of the city for outsourcing and offshoring as the market matures.

Kraków’s pre-eminent role in Central and East European outsourcing is also confirmed. Prague is the next best placed city in CEE in 12th place, with Warsaw the only other Polish city in the top 50 in 28th place.

As the top placed emerging city, Kraków’s next challenge is to break into the top 10 established cities ranking, dominated by cities in India and the Philipinnes and headed by Bangalore and Mumbai.


Andrew Hallam, General Secretary of ASPIRE, which was founded and is based in Kraków, commented:

“This ranking dispels the notion that Kraków is overheated. It is quite the reverse. The increasing maturity of the market and the burgeoning ecosystem which supports the continuing development of the sector mean that Kraków goes from strength to strength.

31 languages are now served from Kraków and higher value processes are migrating here as a result of the developing capability in the market, the growing pool of outsourcing professionals – those that have gained their experience in Kraków and those from outside the city attracted by what the industry in Kraków has to offer – and equally young people coming out of the universities, who are increasingly attuned to the needs of the market.

Outsourcing in Kraków is a success story; it is a story being written by the young people in the city, whose determination and willingness to develop their skills provide the industry with the opportunity to keep moving forward.

This ranking is also a testimony to the centres in Kraków and to those businesses that provide support services to the sector. By continuing to invest in quality and continuously improving their processes they are helping Kraków to forge its own niche in the global outsourcing space.”


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Top 10 Emerged and Emerging Cities for Global Outsourcing.

Top 100: A Study of the Top 100 Outsourcing Cities