The Lean Academy runs highly practical workshops, covering a broad range of lean process tools and techniques, focussed on the SSC/BPO industry. The learning process is highly interactive, challenging and fun-to-do. Programme leaders are competent; experienced practitioners in their chosen field of lean processes and continuous improvement methodolgy.
These workshops are suitable for everyone engaged in Continous Improvement, regardless of specializm or seniority.
The aim is to provide workshop participants with the opportunity to acquire knowledge, skills and, increase self-confidence in using lean tools, techniques and processes in their day-to-day roles, with their teams and colleagues.
Click here for profile of workshop leaders and Academy organizer
Mark Forkun, Senior Management Consultant with Academy Partner, PWC consulting
Mark has more than 20 years corporate and private enterprise management and advisory experience. This includes, operational business, IPO, turnaround, executive mentoring and performance coaching on leadership, lean processes and change management.
He has previously held senior roles as managing director, finance director, project leader, mentor-coach and trainer, as well as Board positions in two stock exchange listings. His experience includes delivering world-class leadership and culture change programmes.Mark is an accredited provider of the Institute of Leadership & Management (ILM) programmes. He speaks English and Polish.
Michał Kopczewski, Managing Director of Academy Partner, Processum
Processum (www.processum.pl) specializes in training and consulting on Lean Project Management, Process Mapping, Process Auditing and Implementing Project Management Standards. Prior to founding Processum, Michał worked for Artur Anderson and, from 2001-2004 PWC Consulting - managing major organizational change and business process projects, including several for IBM Business Services. In 2004 Michał was a Partner in Trio Management, responsible for organizational consulting.
Since forming Processum in 2009, he has personally managed process improvement related projects for a wide range of clients in the financial and professional service sector, including AXA Direct, Medicover, Polfarmex, Berndsen and the ICAN Institute.
Michal is the author of Alfabet Zarządzania Projektami (ABC of Project Management), he speaks Polish and English.
Peter Dunn is Managing Director of Human Resources Management Sp.z.o.o. (HRM) He has 30+ years in corporate and consulting roles, delivering strategic and operational level HR ‘’good practice solutions”. His experience of facilitating strategic level HR interventions includes start-up and consolidation projects in UK, Poland, Greece, Czech Republic, Nigeria and China.
Prior to establishing HRM in 2000, he was Vice President of Cussons Polska SA and a Board member of Cussons International and Cussons UK.Peter has been an active member of ASPIRE’s HR and CI Expert Groups, having led the HR task force in developing a Vision Statement and a 10 point competency matrix as a criterion for intake level selection. Together with Mark Forkun, co-facilitated the recent workshops on Lean Leadership for members of the CI and HR expert groups
Click here for full workshop programme and registration details.
For more information, to comment on the current workshop programme or, to suggest additional subjects for the Lean Academy syllabus and events, please contact the Academy organizer:
Peter Dunn
Human Resources Management Sp.z.o.o.
email: peter.dunn@human-resources.com.pl
tel/fax: (48) 22 720 3449
mobile: (48) 60 127 1714
You will have the opportunity of studying and practicing the five elements of 5S using games and work-related exercises for applied learning, as well as net-charts and KPI’s which illustrate the full potential and value of using 5S systematically, in organizing work flow, prioritizing and delegating tasks and, maintaining focus on aims. You will learn [...]
In this workshop you will be practicing the five stage approach: Observe, Visualise, React, Reflect, Develop, to improve your competency as a Lean Gemba Kaizen Coach by extending your skills set, gaining new insights into coaching methods and, increasing your self confidence when coaching others. As many of the concepts and tools used in traditional [...]
‘Lean’ is usually associated with ‘processes’ however, all projects also could – and should – be lean. Over these two days, you will gain the knowlegde, skills and capability to be a confident, fully effective project manager and, an effective project team member. Using case studies and role playing exercises, you will learn that effective [...]
As almost every aspect of your work ‘belongs’ to a wider process, in order to carry out your job responsibilities, you and everyone like you, are involved in operating processes on a daily basis. This is especially the case for those working in the SSC/BPO industry which, by it’s very nature, is reliant on complex [...]
We will focus on the frequently under-utilized advantages of Lean Visual Management Systems (LVMS) and, the significant benefits LVMS brings to improving overall effeciencies and reducing costs. You will learn how to identify a cell or LVMS workplace, specify and agree a clear understanding of customer needs, confirm optimisation of processes to add-value and eliminate [...]
Solving problems and preventing them reoccurring (PPS), is a task which we all face, in most cases-every day. In this workshop, you will be be using lean process tools for resolving problems at source, examining methods for standardizing work practices and, developing a system for minimizing errors and re-work. Theoretically, once a problem is identified, [...]
Prior to attending, you will be asked to complete a questionnaire detailing your ‘Pre Hoshin-Kanri’ challenges, together with specific subject areas you wish to have addressed during the workshop. This information will be used to tailor content, so as to address the learning needs and challenges faced by yourself and other participants. Typically, these may [...]
Using case-studies and practical examples will explore different methods for identifying and eliminating the eight wastes which occur in a transactional environment ie. defects, overproduction, waiting, transportation, inventory, motion, extra processing and, non-utilization of talent. Through games and exercises, you will learn how to classify these in terms of production, transactional events and leadership action. [...]
This workshop draws together the diffent tools and techniques necessary to create, implement and maintain a lean office culture. You will be using case studies, together with your own real life examples of ‘’current state’’ and desired ‘’ future state’’, to prepare your own lean office action plan. Some of the tools you will evaluate [...]
‘Lean’ is usually associated with ‘processes’ however, all projects also could – and should – be lean. Over these two days, you will gain the knowlegde, skills and capability to be a confident, fully effective project manager and, an effective project team member. Using case studies and role playing exercises, you will learn that effective [...]
