Knowledge Management Expert Group: FAQ


1. What is the ASPIRE Knowledge Management (KM) Expert Group?

The KM Expert Group is a community of KM professionals drawn from across the ASPIRE network of shared services, outsourcing and technology companies.

The aim of the group is to support shared learning, best practice, continuous improvements and innovation across the ASPIRE membership in the area of knowledge management.


2. Who can be a member of the KM Expert Group?

Any person working for an ASPIRE member company who is nominated by their company.

Members may nominate more than one person to the group.

To nominate someone to the group, please contact the ASPIRE Team at:


3. How does the group function?

The KM Group is a free, self-directed team. The KM Team at Cisco acts as Champion of the Group, which is also supported by the ASPIRE Team.

The Group determines its own agenda and activities.

Support includes ASPIRE Connect, a dedicated online tool for ASPIRE Expert Groups, which includes a Group Directory, Events Calendar and Resource Library.


4. What do Group meetings look like? How often do they take place?

Meetings focus on the nuts-and-bolts of KM implementation and improvement, including how to increase engagement, how to enable innovation, and how to standardise and scale up.

This format is designed to enable members to get up to speed on established benchmarks and best practices, hear from other organisations, and engage in discussion around topics of interest. Participants can pose questions and share lessons learned from their own experiences.

Frequency of meetings is determined by the Group. Through regular meetings the Group aims to establish a network that participants can reach out to for ongoing support.


Introduction to Knowledge Management
Title: Introduction to Knowledge Management

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